The Problem Manager must get involved in planning for the tasks and actions necessary for a smooth transition of the
Problem Management process to the Client or other Service Provider. The list of handover activities to be performed with
their completion timelines should be identified in this phase. Before starting with the handover activities, the resources
required to execute these handover activities must be defined along with their roles and responsibilities. The terms and
conditions on the handover activities should be put in place before commencing the handover actions.
Any deviation from the defined plan must be identified and corrective actions must be planned and executed. At the time of
engagement closure, there could be a few problem records which are yet to be resolved. Such outstanding Problem Records
must be handed over to the concerned team with all supporting information. Client must be informed about this outstanding
Problem Records and its plan for closure. All these details must be recorded in the Problem Management Handover Report
also.
During the Transition Handover-Out phase, one of the important tasks to be completed is to archive all relevant documents
and records. The Problem Manager must ensure that all documents and records are archived and stored in a repository for
future purpose.
At the end of the handover, the Engagement Manager must take client sign-off on the problem handover activities which
confirms the formal closure of Problem Management process.
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